Frequently Asked Questions
Find answers to common questions regarding wholesale purchases, grading standards, international shipping, and warranty parameters.
We offer strict visual and diagnostic grading: Grade A+ (Pristine, like new, 100% functional, battery 85%+), Grade A (Excellent, minimal micro-scratches, 100% functional), and Grade B (Good, light wear/scratches, fully functional). Complete diagnostics report from PhoneCheck is available on request.
Our standard MOQ is 20 units for smartphones and mixed lots, and £1,000 total order value for accessories. We can accommodate smaller test orders for verified businesses upon application.
We primarily accept Bank Wire Transfer (T/T) in GBP, EUR, and USD. For established partners, we can discuss credit facilities and letter of credit options.
All shipments are dispatched from our London hub. We provide complete commercial invoices, packing lists, and lithium battery certifications. We ship via DHL, FedEx, and specialized freight forwarders depending on transit lanes.
Yes, all new devices carry a manufacturer's warranty. Refurbished devices carry our comprehensive 90-day wholesale warranty, covering functional hardware defects.